Refund and Returns Policy
Refund & Returns Policy – Serzanstore
We want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, you may request a return, exchange, or refund within 30 days of receiving your item.
Eligibility for Returns & Exchanges
- Item must be in unused, original condition with tags and original packaging.
- You must provide proof of purchase (e.g., order number or confirmation email).
- The item must be returned within 30 days of delivery.
Return Method & Shipping
- Return method: By mail
- Return label: Included in the package, free of charge
- Restocking fee: None (free returns)
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at support@serzan.shop with your order number and photos of the issue. We will replace the item at no additional cost or issue a full refund.
How to Initiate a Return
- Email us at support@serzan.shop with your order number and reason for return or exchange.
- We will respond within 1–2 business days with return instructions.
- Pack the item securely and send it using your chosen courier.
Exchanges
If you need a different item or variation, we will process the exchange once the original item is received and inspected. Exchanges are subject to product availability.
Refund Process
- Refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned item.
- Original shipping charges (if any) are non-refundable unless the return is due to our error.
Non-Returnable Items
- Items damaged through misuse or negligence.
- Products returned after the 30-day window.
Shipping Coverage
We accept returns from customers located in the United Kingdom and the United States. For returns from the USA, please follow the same process above. Return shipping costs for US customers are covered by us if the return is due to a defect or error on our part; otherwise, customers are responsible for return shipping.
Questions?
If you have any questions or need further assistance, please contact our support team:
Email: support@serzan.shop
Phone: +44 7443 282255