Privacy Policy – Serzanstore

At Serzanstore, your privacy is important to us.

We collect and process your data in compliance with the UK GDPR, Data Protection Act 2018, and the California Consumer Privacy Act (CCPA) where applicable.

1. Information We Collect

We may collect the following types of personal data:

  • Full name, email address, phone number, billing and shipping address
  • Payment information (processed securely through third-party gateways)
  • IP address, device information, browser type
  • Browsing behavior on our site, including pages viewed and time spent
  • Marketing and cookie preferences

2. How We Use Your Information

  • To process and fulfill your orders
  • To send order updates and respond to inquiries
  • To analyze and improve our website performance
  • To personalize marketing and advertising through platforms like Google Ads and Facebook
  • To comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize content, analyze traffic, and provide relevant advertisements. You can control your cookie preferences via our cookie consent banner.

4. Data Sharing

We never sell or rent your personal data. However, we may share it with trusted third-party service providers, including:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping and logistics providers
  • Marketing and analytics partners (e.g., Google Analytics, Facebook Ads)
  • Customer support and CRM platforms

These third parties are only given the data necessary to perform their services and are contractually obligated to protect your information.

5. Your Rights – UK & EU (GDPR)

If you are located in the UK or EU, you have the following rights:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent at any time
  • Object to or restrict data processing
  • Lodge a complaint with the Information Commissioner's Office (ICO)

6. Your Rights – California (CCPA)

If you are a California resident, you have the following rights under the CCPA:

  • The right to know what personal information we collect, use, and disclose
  • The right to request deletion of your personal information
  • The right to opt out of the sale of your personal information (we do not sell your data)
  • The right to non-discrimination for exercising your privacy rights

To make a request under the CCPA, email us at support@serzan.shop with the subject “CCPA Request”. We may verify your identity before processing your request.

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes described in this policy, or as required by law.

8. Data Security

We implement technical and organizational measures to safeguard your data, including SSL encryption, secure payment gateways, and access control procedures.

9. Changes to This Policy

This Privacy Policy may be updated from time to time. We encourage you to review this page periodically for any changes. Continued use of our website implies acceptance of any changes.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: support@serzan.shop
Phone: +44 7443 282255